Choose the package that suits your customer needs. Select from; Alert, Monitor, Monitor Plus or Completely Managed.
Extend your brand to the customer ensuring that every interaction carries your brand and your name. All CM services are Completely white-labelled.
Select the time of day coverage that meets the needs of your customers. Choose 24x7 or 8x5 business day support hours.
By offering monitored services your organization is continuously engaged with the customer by providing status reports of the network. Enable proactive notification and be the first engaged on future upsell opportunities.
Completely Managed is engineered to power your brand. Portal access, documentation, and call-answer services reflect your name to enable you to maintain the whole customer engagement.
All moves, adds, and changes (MAC's) are directed to your service and support team, enabling you to see more than just the revenue from the monitored service, but also all maintenance work activity.